Start your downsizing journey with ease, comfort and convenience
Personal Concierge Service for Downsizers
About us
We are a team of skilled and experienced concierges that are ready to carry the heavy burden of relocating for seniors.
We have assisted thousands of busy professionals, everyday people, and seniors with a multitude of concierge support services.
Our team members have many years of experience bringing the best in product and service solutions to individuals and families to achieve balance in their lives.
From decluttering, packing & unpacking, finding the right selling agent, removalists and organising trades, New Start Living is a modern response to the ever-growing need for downsizers looking to enter the next stage of their life with ease, comfort and convenience.
What we offer
Here is a summary of the personal concierge services we offer:
Decluttering
We provide decluttering services to help categorise your treasured possessions in terms of what your keeping, binning, and giving away to family or charity.
We apply a non-judgmental approach and hands on assistance.
Packing & unpacking
Before your moving day, we can assist with packing up your current home and unpacking at your new home.
We use highly experienced teams to ensure a smooth and professional packing service to help manage your move.
Finding the right selling agent
Our team can organise 2-3 interviews with the top-selling agents in your area.
As part of this service, we provide you with a “real estate agent questionnaire” to help you choose the right agent for your individual needs.
Property staging
Staging your property is essential to get the absolute best price in whatever market you are selling in.
Our suppliers offer the best value-for-money staging to make the most of your home sale.
Organise trades
Most times you don’t even know how much work is needed to get your home ready for sale.
We will assist with sourcing and arranging the best quality tradespeople, including the handyman, painter, electrician, plumber, roofer, etc.
Cleaning
Our team can source and arrange experienced regular cleaners to assist before sales inspections and for the final exit clean, once you’ve moved out.
Removalist
We will source and provide quotes from 2-3 professional removalists in your area.
Once selected our team will arrange your moving day and provide a comprehensive “moving checklist”.
Service connections
Our team will assist with transferring and setting up all your services & utility connections such as NBN, phone, electricity and gas.
We are not limited to these services above and frequently add additional services upon request.
Downsizing can be a heavy burden for seniors and their families.
We take that burden away.
To find out more, feel free to book in a complimentary One on One Consultation or send us an email.
How it works
We take a flexible and collaborative approach to suit your individual needs.
Here is a step by step guide:
Book Your Consult
Contact us HERE to arrange a complimentary & obligation free one-on-one consultation to discuss your needs. Please feel free to invite your loved ones to participate and be part of this journey.
Review & Pay
After completing your initial consultation, we will email you a proposal to review and confirm a package to suit your individual needs. You can pay for your package through direct funds transfer to our BSB and ACC number, Credit Card or PayPal.
Meet & Greet – Connect with your Personal Concierge
After confirming and paying for your package, your personal concierge will contact you to arrange an in-person (or video) consultation at your home to discuss and plan your move. Please feel free to invite your loved ones to participate and be part of this journey.
Sourcing Service Providers
Your personal concierge will start sourcing and arranging quotes from the top local services providers. They will be vetting and ensuring that each service provider has experience, great reviews and insurance in place. If you have your own preferred service providers, we are more than happy to work with them and assist with all arrangements.
Service Provider Selection & Management
Prior to moving out of your current home, your personal concierge will arrange your decluttering, packing, unpacking, removalists, service connection transfers, and any other services you require from any third-party service providers you have decided to select. You will be required to pay the third-party service providers directly.
Moving-In Plan
Once all the services, including removalists, have been arranged your concierge will provide a “Moving-In Plan”. This plan is an itinerary of the moving out schedule with key dates and reminders.
Moving & Settling In
Your personal concierge will be present and assist you throughout your “Move In Day”. They will coordinate and guide the packers, unpackers, removalists and make sure you are well looked after throughout the day. Your concierge will also ensure to leave you settled in well at your new home.
After Moving In
After you have moved in, your personal concierge will check in and ensure you have settled in well and follow up on any outstanding matters on your behalf.Through experience, we’ve learned that that one size does not fit all, and individual needs will vary.
To find out more, get in touch with us today and book in your complimentary & obligation free one-on-one consultation.
Frequently Asked Questions
How do we help seniors with Downsizing?
We will manage and coordinate all suppliers throughout the whole process to facilitate a seamless and effective transition to your new home, handling all aspects with care and compassion. We will assist with every step of the process and manage all aspects of the move including external suppliers. We create a personalised “Moving Plan” that works best for each individual client achieving a smooth transition into their new living environment.
Will you provide me with a written quote?
Yes, after your initial consultation we will provide you with a proposal/quote that will include options that address each step of the moving journey. We can add additional services you need throughout the process.
When should we make initial contact to start this transition to our new home?
The earlier the better! We can start communication and consultation when you start thinking about moving to assist with your planning process.
Do you provide packing and unpacking services?
Absolutely! We have an experienced team of packers and unpackers. We take photographs before packing up, so we know exactly what you expect when we unpack. We don’t just throw things in a box, we take great care of your belongings and will make sure all your possessions are carefully packed, transported and unpacked in your new home just the way you like it. Additionally, we also provide decluttering services to help you decide what you are keeping, giving away to family or charity and binning.
Do I always deal with the same person?
Yes, you will be paired up with a dedicated personal concierge after your initial consultation who will work with you through the entirety of your moving journey.
Can my family assist/be present for my move?
Absolutely, we will discuss throughout the process on who and how involved any family members or friends will be throughout any stage of the moving journey. The more the merrier!
Can you assist with donations of unwanted goods?
Yes, we can assist with donations of items that may not be a good fit for your new home. We work with a list of donation and charity organisations so that goods will not end up in a landfill.
Do you organise phone, electricity and utilities connections to my new address?
We have a partner who can work with you and your concierge to have this transfer set up easily and seamlessly to your new address.
Do you provide decluttering services?
Yes, we have trained staff who specialise in decluttering services. Depending on the size of your current home and the size of your new home this can be a very important and valuable step in the process to ensure your new home feels open and spacious.
I don’t think I need a full package, can I request just certain services?
Absolutely, we understand that one size does not fit all. During the initial consultation we will discuss your individual needs, budget, family members that may assist throughout the process, any service providers you prefer using, etc. Please feel free to invite any close family members to the initial consultation and/or your first “Meet & Greet” with your personal concierge.
When do I need to pay for the service
Payment is required once you approve the quote. An automated invoice will be sent once you confirm. We take payments in cash, electronic funds transfer and PayID. Should you require more flexible payment options, please let us know and we will do our best to accommodate.
Contact us
With our comprehensive network of professional suppliers and contractors, we are able to offer a variety of services across the Sydney Metro Area.
We’ll be coming soon to ACT, Northern NSW and Gold Coast & Brisbane QLD.
Our office hours are Monday to Friday 9:00am to 5:00pm. We are also available out of hours and on weekends by appointment.
Main Office Line:
02 8705 3755
Email:
info@newstartliving.com.au
